tag:blogger.com,1999:blog-6313568394253470364.post1590046593143724839..comments2024-03-26T02:56:20.153-04:00Comments on One Blog West: Customer or Con Artist?Chef Edhttp://www.blogger.com/profile/05093314323621833245noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-6313568394253470364.post-1892339324600486762008-12-20T18:20:00.000-05:002008-12-20T18:20:00.000-05:00Yes, offering a gift certificate for the amount of...Yes, offering a gift certificate for the amount of the offending appetizer/entree sounds like an excellent idea. Is rather annoying that folks would try and pull this.<BR/><BR/>I've sent things back a few times eating out at various places. I've almost always declined a comp though, unless it really was "nasty". I will gladly accept a dessert to top off the meal which is generally another great way to hopefully turn the experience around.<BR/><BR/>But yeah, if it is obvious that they are a scammer, definitely no need to offer any type of comp.JayMhttps://www.blogger.com/profile/10216579059665141877noreply@blogger.comtag:blogger.com,1999:blog-6313568394253470364.post-68097442551133993442008-12-06T10:42:00.000-05:002008-12-06T10:42:00.000-05:00Yes! I have seen this scam pan out in surprisingl...Yes! I have seen this scam pan out in surprisingly upscale places. I wonder if it will only become more frequent with the economy taking a hit in many areas.<BR/><BR/>However, assuming the customer is well-intentioned and not running a scam, "replacing the plate with a similar one" is not always an attractive option. When food is not to someone's liking, unless it's an egregious error, the customer may be extremely reluctant to wait for a second dish while their companion awkwardly eats their food alone. <BR/><BR/>As another option, if you detect good intentions but displeasure with the food, charge full price but couple it with a gift certificate for a free appetizer or other item on their next trip. That would still result in revenue for One Block West, but provide acknowledgment that you deeply care about their dining satisfaction and genuinely want them to return.Khttps://www.blogger.com/profile/15708258839205214791noreply@blogger.com